Refund & Return Policy

Refund & Return Policy

At Nooz Skin, we’re committed to helping you achieve a youthful, radiant complexion without the high cost of clinic treatments. We believe in the effectiveness of our microcurrent technology and recommend using your device consistently for a minimum of 21 days before considering a return.

If you are not satisfied with your purchase after 21 days, and within our 60-Day Money Back Guarantee, please contact us at noozofficialz@gmail.com to initiate the process.

Cancellation Policy

Orders can be changed or canceled within 24 hours of purchase. After this window, your order may already be processing and we cannot guarantee modifications.

  • Orders canceled within 24 hours will be refunded within 7 business days.

  • Orders canceled after this timeframe may not be eligible for cancellation.

60-Day Money Back Guarantee

We are confident in the results Nooz Skin delivers. That’s why we offer a 60-Day Money Back Guarantee.

  • Please use the device for at least 14 days before requesting a refund, as results are most visible with consistent use.

  • Returns are accepted up to 60 days from the delivery date.

  • Shipping fees (if applicable) are non-refundable.

To start a return, contact us through our Contact Page or email us at noozofficialz@gmail.com. Please include your Order Number or the Name and Email used to place the order for faster processing.

Damaged Items

We package every order with care. An item is considered damaged if it arrives broken or defective. Please note:

  • Cosmetic damage to packaging (such as a dented box) is not considered a damaged product.

  • Notify us within 72 hours of delivery if your product is damaged.

  • Email noozofficialz@gmail.com with clear photos of the damage.

  • Eligible items will be replaced at no cost to you.

  • We do not refund, replace, or accept returns for damage caused by misuse, wear and tear, or normal usage.

Shipping & Delivery

We aim to deliver your order quickly, but please understand that some delays may be beyond our control (courier delays, customs, or local disruptions).

  • We are not responsible for lost, stolen, or delayed packages once they leave our warehouse.

  • If delivery issues occur, please contact your courier directly for assistance.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. If an incorrect address is provided and we are not notified within 24 hours, your order will not be eligible for reshipment or refund.

Updates to This Policy

We reserve the right to modify this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest version before purchasing.

By ordering from Nooz Skin, you agree to this Refund & Return Policy.